About this program:

 

Clear communication between mold inspectors, remediators, and clients can prevent misunderstandings and improve project outcomes. Using three real-world case studies, Deb Knight and Ben Barringer explore overlapping expectations about professional roles, mold returning after remediation, and unexpected increases in project costs. This interactive session invites participants to discuss how to establish professional boundaries, review inspection and remediation records, document next steps, and communicate changes in scope and cost while maintaining client trust.

Who Should Attend

 

Mold inspectors and indoor environmental consultants, Mold remediation and restoration contractors, Industrial hygienists and indoor air quality professionals, Home inspectors and building investigators, Property managers, landlords, and building owners, Facility managers and maintenance supervisors, Contractors who address moisture damage or coordinate remediation projects. 
 

This session is especially useful for professionals who explain inspection findings, develop remediation scopes, or communicate project costs and changes to clients.

Learning Goals:

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By attending this session, you will learn how to:
 

• Clarify professional roles: Explain the responsibilities of mold inspectors and remediators and when to defer questions to the other professional.

• Set clear client expectations: Communicate professional boundaries without making clients feel dismissed.

• Evaluate recurring mold problems: Identify information in previous inspection and remediation records that can guide further investigation.

• Document next steps: Describe how to record proposed actions and changes in the scope of work.

• Communicate cost changes: Recognize language that can create unintended pricing expectations and explain how newly discovered conditions may affect project costs.

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About the Presenters:

 

Deb Knight:

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Deborah Knight is the President and Owner of Northeast Test Consultants, bringing 30 years of experience to the industrial hygiene industry. As a board-certified Indoor Environmental Consultant (CIEC), she specializes in assessing and managing Indoor Air Quality (IAQ) to ensure safe, healthy environments in residential and occupational settings.

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Ben Barringer:

 

Benjamin Barringer, Owner and President of Rainbow Restoration of Greater Portland, has more than 25 years of restoration and construction experience, with expertise in mold remediation, water damage restoration, structural drying, environmental safety, and reconstruction. He holds numerous IICRC certifications and the Council-certified Microbial Remediation Supervisor (CMRS) designation. Ben has managed more than $40 million in restoration projects, consulted for more than 10 insurance companies. 

 

Ben is a graduate of the University of Southern Maine with a B.S. in Business Administration and a minor in Marketing and Sales, Ben former member of the Board of Directors of the Maine Indoor Air Quality Council.

 

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Program Level:

Intermediate

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Content Area(s):

Homes

Schools & Commercial Buildings

Mold Investigation

Mold Analysis Practices and Interpreting Mold Testing Results

Remediation

Case Studies

Mold Communications:  Managing Occupant Concerns

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